Printer Troubleshooting Guide (Windows Users)

Step 1: Check the Basics

• Make sure the printer is powered on.
• Confirm there is paper loaded in the tray.
• Check ink or toner levels and replace if needed.
• Ensure all printer doors and trays are fully closed.

Step 2: Check for Error Messages

Error messages often explain exactly what's wrong.

• Look at the printer's display screen.
• Check your computer for messages like: Paper Jam, Low Ink, Offline, or Paused.

Step 3: View the Printer Queue

1. On your computer, open: Devices and Printers → Open print queue.
2. Look for status messages like Error, Paused, or Offline.
3. If paused, uncheck "Pause Printing" in the Printer menu.

Step 4: Restart the Printer

1. Turn the printer off.
2. Wait 10 seconds.
3. Turn the printer back on and try printing again.

Step 5: Check the Connection

USB Printer: Ensure the cable is securely plugged into both devices.

Wi-Fi Printer: Check if the network light is Green. If orange or blinking, the connection is unstable.

Step 6: Clear Paper Jams

• Open the panels and carefully remove any stuck paper.
• Check for small torn pieces inside the rollers.
• Note: Never pull paper out forcefully.

Step 7: Contact Support

If the issue persists, gather the following:

• The printer model name.
• Any specific error codes displayed.
• The steps you have already tried.