What to Do If Your Computer Freezes

Step 1: Wait a Moment

• The computer may just be busy.
• Wait 1–2 minutes to see if it starts responding again.

Step 2: Try the Keyboard

• Press Ctrl + Alt + Delete at the same time.
• If a menu appears, the computer is responding — continue to Step 3.
• If nothing happens, skip to Step 4.

Step 3: Close a Problem Program

• Click Task Manager in the menu that appeared.
• Look for a program labeled "Not Responding".
• Click it once and then click End Task.

✅ If the computer starts working again, you're done!

Step 4: Restart the Computer

• Click the Start menu → Power → Restart.
• Wait for the computer to turn off and back on.
• Try working again.

Step 5: Force Restart (Only if Necessary)

If the computer is completely frozen:

1. Press and hold the Power button for 10 seconds until it turns off.
2. Wait 10 seconds.
3. Press the Power button again to turn it back on.

⚠️ Only use this step if the computer doesn't respond at all.

Step 6: After Restarting

• Open only the programs you need.
• If it freezes again, write down what you were doing and what was open.
• Contact IT support with that information.